Start with the symptom
Identify whether the problem affects the entire tool or one feature such as mapping, project import, export, email, or a calculation.
Calculation does not update
- Check required fields for missing or non-numeric values.
- Confirm units.
- Review any validation message next to the field.
- Open Calculation Details to confirm the inputs the formula is using.
- Remove or correct values that are zero when the calculation requires a positive number.
Map does not load
A map service may be unavailable because of deployment configuration, provider availability, network conditions, or quota limits. RanchAssist should not ask you for a Mapbox token. Your non-map project data may still remain available in the active session.
Project file does not open
Confirm the file:
- has the
.raextension; - came from RanchAssist;
- belongs to the tool you are currently using;
- is not a newer unsupported project format;
- has not been truncated or corrupted.
Export does not appear
Check the browser's download permissions, Files/Downloads location, pop-up or print settings, and whether the device opened a share sheet instead of immediately saving the file.
Mobile controls feel hidden
Some map configuration and secondary settings are intentionally placed in collapsible sections or bottom sheets on mobile. Expand the relevant panel and look for sticky action areas near the bottom of the screen.
Before refreshing or closing
If the project still contains important state and the Save Project action works, create a .ra file before taking destructive troubleshooting steps.
